Server 3.10

September 24th, 2018

We are currently building a new In-app template library and editor to offer editable In-app templates to our users. This feature will be available by the end of this year.

In this release, we’ve started preparing for the In-app template library by updating the message step in campaign creation flow, and also by increasing the width of the interface.

This release introduces also an important change in token ingestion pipeline and some improvements in the frontend and backend.

New in-app layout choice flow

To create an In-app message, first you choose either Pop up or Fullscreen format, and then you choose your layout.

For Fullscreen format, the layout can be either a web URL or a template to upload.

After choosing a layout, it’s always possible to change it using the "Change layout" button.

Wider interface

Increasing the width of the platform interface will allow us later to display more templates in the library we are building, besides having more space for template editor items.

It also improves the user experience overall the platform.

Before:

Now:

Improvements

• Enrich campaigns export data with open rates,

• Include all store comments in the export file,

• Handle new Google Play app statuses when parsing the store,

• Backend: Replace old token injection pipeline with brand new kafka-based pipeline.

Server 3.9

September 11th, 2018

This release introduces a new major feature: Multilingual campaigns.

This new version also includes some significant UI changes in campaigns results statistics, besides some important bug fixes related to campaigns, sessions recording and last user-id to be set for devices.

Multilingual campaigns

With this feature, you will be able to add up to 5 languages while composing your Push and In-app messages.

Default language is set by default to your browser language and can be changed easily for your campaign to your convenience.

This feature is available for all delivery types and is also compatible with muli-app campaigns. Once all required languages are added, you can review all the messages in Review page and then launch your campaign.

In upcoming releases, we are aiming to remove the limitation of the number of languages.

Campaign results statistics

We keep improving campaigns section in this release where we propose some UI improvements on campaigns results page.

Push and In-app statistics are now splitted in two different tabs. Each statistics page has two main blocks; the first one provides global statistics from Initial audience to push opened or buttons clicks.

For contextual campaigns, we enhance relevant statistics such as moment reached, and unless occurrences. The second block provides a zoom in a specific period of time. For AB testing, it allows also to focus only on either the sampling or optimization phase.

Issues fixed

Here is a summary of the issues resolved with this release:

• Improved push sending reliability,

• Some campaigns labeled as failed were actually sent,

• For scheduled campaigns, if 0 push is sent, it would remain with ongoing status,

• Avoid displaying that the user has restricted rights in administration section,

• Fixed last user-id not set for some devices,

• Fix on sessions occasionally not recorded after aggregation.

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Server 3.8

September 3rd, 2018

This release introduces 2 new major features:

• Segment-based analytics,

• Multi-app campaign creation.

Revamping of the campaign section continues, with a new header style, improving readability and consistency for quick-view stats. The campaign detail page will be reorganized in the next release.

We also improved some of the exports you can get from the interface, as well as fixed a set of issues.

Segment-based analytics

FollowAnalytics already provided a first level of analytics for saved segments. This was however limited to a fixed period of days, on limited KPIs.

We are introducing the ability to filter your Analytics dashboard page using any of your segments. Simply select an analytics-enabled saved segment from the list at the top of the page to filter all the KPIs given below.

In the future, we will roll out this feature to the other tabs of the Analytics section.

Multi-app campaign creation

Many FollowAnalytics users create campaigns meant to be sent to both their iOS and Android apps. In some cases, similar apps are deployed as separate binaries to the app stores.

Thanks to this new product release, you will be able to create your message once and have the FollowAnalytics product create campaigns for up to 3 apps. All delivery types but Contextual are supported.

The process is similar to what you are used to:

• Select your apps (up to 3), delivery type and formats,

• Write your message(s), define general and platform-specific parameters. You can have a quick preview for each platform, and even send previews on any registered device for your selected apps,

• Define the delivery parameters,

• Select the audience to reach. For each app, you can choose to target all users or a list of saved segments. This means you can still leverage user preferences, behavior, and any other targeting you are used to rely on,

• Save your campaigns.

Campaign design updates

Continuing on our efforts to improve the campaign list and reports, this release introduces a new list item view, also used as the header of the campaign view page.

The quick-view stats displayed are better adapted to the type and state of each campaign.

Improvements

Campaign exports

The export file, which you can get from the campaign list, contains new fields:

• app name and platform,
• the app groups the app is in,
• open rate columns for messages.

Usage export

The usage export file, exported from the Analytics main dashboard, now contains the break down of app version.

Issues fixed

Here is a summary of the issues resolved with this new release:

• Fixed occasional failure at loading crash details in Analytics section,

• Fixed a discrepancy in unique users KPI between pages,

• Contextual messages could sometimes not be displayed on Android,

• Fixed display of dashboard when Downloads feature is disabled,

• App message rate limitation could incorrectly be applied to contextual campaign audience calculation,

• Clicking on the User Analytics entry in the main menu while being in one of its page now properly redirects to the analytics dashboard,

• Fixed event details report file generation.

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Server 3.7

July 31st, 2018

The campaign workflow gets a revamping for better consistency.

Campaign creation flow revamping

The flow for creating campaigns gets refreshed for better readability and consistency.

Order of steps

To create a campaign, you will be proceeding through the following steps:

• Select your app, delivery type and formats,

• Configure your message(s),

• Define the delivery details of your campaign: start date, rate capping, and depending on your campaign type: your triggers, campaign duration, and recurrence parameters,

• Define the audience of the campaign. Depending on your campaign type, this audience serves distinct roles (as mentioned in the page):

  • Scheduled: Who will receive your message(s),
  • Contextual: Who is eligible to receive your message, when they perform the trigger you defined,
  • Dynamic: Segment that will be watched to identify new members.

• Review and send.

Please note that the duration of an in-app campaign is now handled using a "Do not deliver after" parameter located in the Delivery step, under "advanced options".

Audience selection

The audience step has been redesigned to make it much easier to select one or multiple saved segments. You can still select custom filtering for one-off targeting.

Data Wallet

• We know setup can be cumbersome. So data elements have been simplified: the list of Follow data is lighter, and when a customer adds external data on a recipient, we suggest items both for easy filling and also to indicate the granularity level.

• New option to export a policy in XLS format from the history tab, to have it easier to read / review.

• Identifiers can now have capital letters and start with a number.

Misc

GDPR

Data extraction for GDPR data access request now contains an HTML viewer so that the data can be easily browsed (in addition to the JSON file for automated processing).

FCM Keys

Customers can now provide their own FCM server key, in case you do not use the default Android SDK configuration.

Fixes

This release ships several fixes, including the following ones on Campaigns: - Push server fix on Android transactional campaigns,

• Hits on Dismiss are now properly computed for in-app messages,

• "undefined" would appear in campaign summary audience details,

• Moment computation.