Server 4.0

November 29th, 2018

Here are the release Highlights:

In-app templates library and editor

This release introduces a new UI and UX for a template library, and also a brand-new template schema that offers many customizable parameters.

In-app templates library

In the ‘Message’ step of in-app campaign creation, the user first chooses a notification layout in the library of templates. The library has a tab for each layout format (pop up and fullscreen for now) and is composed of native layouts, default templates and templates added to the library.

While hovering the items of the library, the user can see the device preview, view template information, download or delete added templates when they have template management permission, and also select one to start editing it.

The user has also the ability to upload a new template, to use it within the campaign or to share it in the library. This feature is only available for fullscreen format for now, and will be extended to pop up formats as well in future releases.

Users who have appropriate permissions can change sharing options of added templates, to make them available only for the current campaign, or to share them within the currently selected app or with all apps. This feature is available while uploading a new template, in the library, editor and review pages through ‘Template info’ pop up.

In-app templates editor

In order to allow platform users to use templates with editable fields that can be customized in the editor page, we are introducing a new templates schema.

Therefore, template .zip files include an updated version of the ‘definition.json’, that has different types of ‘input’ parameters, enabling users to define the template fields to display in the editor.

A detailed documentation will be available in dev portal in the next release.

User permission management (app access)

With the app access management feature, you will be able to fully manage user and team permissions in the FollowAnalytics platform UI.

This feature provides a full view of users and teams app access status, and gives you the possibility to override those permissions, and deny or allow app access for all apps, app groups or single apps.


This release includes some frontend and backend improvements:

Issues fixed

The main fix in this release is to properly manage copy pasting formatted content into fields in the UI.

Server 3.12

November 8th, 2018

Here are the release Highlights:

User permission management

Users permissions were managed by Followanalytics teams so far. In this version, we’ve allowed platform users that are admin to manage those permissions for both platform users and teams.

And we continue the work on this feature in the next release to provide also app access management in the UI.

Session heatmap

In order to have a better visibility of app and website usage over hours of the day across the days of the week, we’ve added a session heatmap graph to the user analytics dashboard.

The heatmap can be filtered by dates and by segments.

Simplified chinese

For some of our clients that have chinese users, it is important to handle separately simplified and traditional chinese users, for better segmentation and campaign targeting.

In this release, we made it possible to filter by simplified or traditional chinese

Auto-filling filter on string and set attributes

It is important for platform users to know the values of set and string attributes when filtering on them, and to know their distribution over the population.

Therefore, we are adding in this release auto-filling on filters for these attributes as shown below:

In-app templates library & editor

In server release 3.10, we’ve introduced a first step in the In-app templates library & editor feature deployment by updating the Message step in campaign creation flow.

In this release, we’ve made a step forward by making it possible - for users with appropriate permissions - to manage template sharing options.

We keep up the work to deliver the complete scope in the upcoming releases, including improvements on the library, new templates schema, editor and default templates.


This version brings many improvements in user analytics, segments, user selfcare and also a good progress on the new data pipeline. Here are the main changes:

Issues fixed

Here is a summary of the issues resolved in this new release:

Server 3.11

October 15th, 2018

This release introduces 3 new features:

In addition to that, we keep improving analytics pages, campaign exports and we’ve added more granularity in push frequency limitation as part of the administration section.

We’ve also continued working on improving the token pipeline, refactoring the backend and fixing platform issues.

GDPR polling API

In addition to sending data access and erasure requests by email to our customers, we are offering in this version a new open API to allow our customers to get the list of data access and erasure requests, received by Followanalytics within the last 7 days.

You’ll find all technical information about this API here.

Segment-based analytics on more pages

As promised in previous releases, segment based analytics feature has been launched on ‘events & errors’ and ‘crashes’ analytics pages.

You can simply select a saved segment that has analytics previously enabled, and it will filter the KPIs presented in those analytics pages.

New permissions model

To prepare the launching of user permission management in the UI in the next release, we’ve been working on updating the existing permissions model to make them more precise and simple to manage.


Unlimited languages for multilingual campaigns

Before, when setting up a multilingual campaign, we were limited to 5 languages while composing In-app and push messages. In this release, we’ve added a horizontal scrolling system to allow you to add unlimited number of languages in message page.

Alphabetical sorting for events & errors page

In this version, you have also the possibility to sort the events and errors graphs by alphabetical order in user analytics page.

Message frequency limitation per day

Up to now, as part of app administration options, message frequency limitation could be set to a limit per week or per month, now it becomes possible to set a limit per day as well.

Backend improvements

On the other hand, we keep up the work on the backend:

Issues fixed

Here is a summary of the issues resolved in this new release:

Server 3.10

September 24th, 2018

We are currently building a new In-app template library and editor to offer editable In-app templates to our users. This feature will be available by the end of this year.

In this release, we’ve started preparing for the In-app template library by updating the message step in campaign creation flow, and also by increasing the width of the interface.

This release introduces also an important change in token ingestion pipeline and some improvements in the frontend and backend.

New in-app layout choice flow

To create an In-app message, first you choose either Pop up or Fullscreen format, and then you choose your layout.

For Fullscreen format, the layout can be either a web URL or a template to upload.

After choosing a layout, it’s always possible to change it using the "Change layout" button.

Wider interface

Increasing the width of the platform interface will allow us later to display more templates in the library we are building, besides having more space for template editor items.

It also improves the user experience overall the platform.




Server 3.9

September 11th, 2018

This release introduces a new major feature: Multilingual campaigns.

This new version also includes some significant UI changes in campaigns results statistics, besides some important bug fixes related to campaigns, sessions recording and last user-id to be set for devices.

Multilingual campaigns

With this feature, you will be able to add up to 5 languages while composing your Push and In-app messages.

Default language is set by default to your browser language and can be changed easily for your campaign to your convenience.

This feature is available for all delivery types and is also compatible with muli-app campaigns. Once all required languages are added, you can review all the messages in Review page and then launch your campaign.

In upcoming releases, we are aiming to remove the limitation of the number of languages.

Campaign results statistics

We keep improving campaigns section in this release where we propose some UI improvements on campaigns results page.

Push and In-app statistics are now splitted in two different tabs. Each statistics page has two main blocks; the first one provides global statistics from Initial audience to push opened or buttons clicks.

For contextual campaigns, we enhance relevant statistics such as moment reached, and unless occurrences. The second block provides a zoom in a specific period of time. For AB testing, it allows also to focus only on either the sampling or optimization phase.

Issues fixed

Here is a summary of the issues resolved with this release:

Server 3.8

September 3rd, 2018

This release introduces 2 new major features:

Revamping of the campaign section continues, with a new header style, improving readability and consistency for quick-view stats. The campaign detail page will be reorganized in the next release.

We also improved some of the exports you can get from the interface, as well as fixed a set of issues.

Segment-based analytics

FollowAnalytics already provided a first level of analytics for saved segments. This was however limited to a fixed period of days, on limited KPIs.

We are introducing the ability to filter your Analytics dashboard page using any of your segments. Simply select an analytics-enabled saved segment from the list at the top of the page to filter all the KPIs given below.

In the future, we will roll out this feature to the other tabs of the Analytics section.

Segment analytics has be activated on your segments

To be able to use a given segment to filter your KPIs, you need this segment to be saved and configured to compute analytics.

To do so, go to your segment in the Segments section and check the Analytics box.

Multi-app campaign creation

Many FollowAnalytics users create campaigns meant to be sent to both their iOS and Android apps. In some cases, similar apps are deployed as separate binaries to the app stores.

Thanks to this new product release, you will be able to create your message once and have the FollowAnalytics product create campaigns for up to 3 apps. All delivery types but Contextual are supported.

The process is similar to what you are used to:

Campaign design updates

Continuing on our efforts to improve the campaign list and reports, this release introduces a new list item view, also used as the header of the campaign view page.

The quick-view stats displayed are better adapted to the type and state of each campaign.


Campaign exports

The export file, which you can get from the campaign list, contains new fields:

Usage export

The usage export file, exported from the Analytics main dashboard, now contains the break down of app version.

Issues fixed

Here is a summary of the issues resolved with this new release:

Server 3.7

July 31st, 2018

The campaign workflow gets a revamping for better consistency.

Campaign creation flow revamping

The flow for creating campaigns gets refreshed for better readability and consistency.

Order of steps

To create a campaign, you will be proceeding through the following steps:

Please note that the duration of an in-app campaign is now handled using a "Do not deliver after" parameter located in the Delivery step, under "advanced options".

Audience selection

The audience step has been redesigned to make it much easier to select one or multiple saved segments. You can still select custom filtering for one-off targeting.

Data Wallet



Data extraction for GDPR data access request now contains an HTML viewer so that the data can be easily browsed (in addition to the JSON file for automated processing).

FCM Keys

Customers can now provide their own FCM server key, in case you do not use the default Android SDK configuration.


This release ships several fixes, including the following ones on Campaigns: - Push server fix on Android transactional campaigns,